Several orders at once
An order that comes in while the line is busy doesn’t go to another restaurant.
Phone ordering
An order line that’s never engaged.
Merhallo takes phone orders item by item and reads them back for confirmation. It records the address and the payment preference. The order is in your dashboard as soon as the call ends; with a compatible setup, it goes straight to your order screen.
- Reads the order back to confirm
- Recognises returning customers
- Doesn’t jam at peak times
Incoming call
The Olive Table, hello!
Two lamb wraps and a lemonade, for delivery please.
Mr Shaw, to 12 Mill Lane again?
Yes, same address.
Your order is in. It’ll be at your door in about 35 minutes.
Order taken
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How it works
Live in three steps
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Add your menu
Add your items, prices and delivery areas. The assistant works only from these.
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The order is taken
It asks for the item, quantity, address and payment preference, then reads the order back for confirmation.
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Straight to the kitchen
The order is written to your dashboard. On the Pro plan, it’s sent directly to your order screen.
What you gain
Every order call gets answered, even on a Friday night.
The right address
It confirms a returning customer’s address and takes a new customer’s full address.
Extras and notes
Requests like “not spicy” or “extra sauce” go into the order notes.
Collection and delivery
It asks the right questions for the order type, and doesn’t ask for an address on collection.
Order status
On the Pro plan, it can give the status when a caller asks “where’s my order?”.
A commission-free channel
Phone orders come straight to you, with no platform commission.
Industries that use it most
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Restaurants and cafés
Answers the phone when service is at its busiest, and takes reservations and takeaway orders.
Customer“Two lamb wraps and a lemonade, for delivery please.”
Assistant“Mr Shaw, to 12 Mill Lane again?”
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Reservations
Takeaway orders
Menu questions
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Hotels and accommodation
Never misses a late-night booking call, and speaks to guests in their own language.
Customer“Haben Sie im Juli ein Doppelzimmer frei?”
Assistant“Gerne. Für welche Daten genau?”
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Reservations
20+ languages
Night shift
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E-commerce
Handles order, delivery and returns queries, and the line doesn’t jam during sales campaigns.
Customer“My order still hasn’t arrived after three days.”
Assistant“Let’s take a look. May I have your order number?”
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Delivery queries
Return requests
Order confirmation
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Phone ordering
Frequently asked questions
No. It works only with the items and prices you add, and says so when something isn’t available.
Every order is written to your dashboard. On the Pro and Enterprise plans, a direct connection to your ordering or POS system is set up.
No. It notes whether the customer will pay by cash or card on delivery. It doesn’t take card details over the phone.
Other solutions
See all solutionsEvery order call, answered.
No card required · 30 free minutes · Set up in 5 minutes