The phone rings differently in every industry. Merhallo comes with a conversation flow built for yours, sample calls and ready-made templates.
Answers the phone when service is at its busiest, and takes reservations and takeaway orders.
Customer“Two lamb wraps and a lemonade, for delivery please.”
Assistant“Mr Shaw, to 12 Mill Lane again?”
Listen to the sample
Takes appointment requests and speaks to international patients in their own language.
Customer“I’d like to book a scale and polish.”
Assistant“Of course. Which day suits you?”
Listen to the sample
Takes the booking while your hands are full, and answers questions about services and prices.
Customer“Do you have anything on Saturday for a hair colour?”
Assistant“Saturday at 11 am and 2:30 pm are both free.”
Listen to the sample
Never misses a late-night booking call, and speaks to guests in their own language.
Customer“Haben Sie im Juli ein Doppelzimmer frei?”
Assistant“Gerne. Für welche Daten genau?”
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Books service appointments and logs faults, taking the make, model and registration.
Customer“My car is due a service. When can you fit me in?”
Assistant“May I take the make and model?”
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Handles order, delivery and returns queries, and the line doesn’t jam during sales campaigns.
Customer“My order still hasn’t arrived after three days.”
Assistant“Let’s take a look. May I have your order number?”
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Answers listing questions and takes viewing appointments, so you don’t lose a prospective buyer.
Customer“Is the three-bedroom flat on your website still for sale?”
Assistant“Yes, the one in Riverside is still available. Would you like to view it?”
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Listens to people who call your firm, and takes the matter and contact details ready for an initial consultation.
Customer“I’d like to speak to a lawyer about a tenancy agreement.”
Assistant“Of course. Briefly, are you the tenant or the landlord?”
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Logs the repair request and notes the appliance, brand and address in full.
Customer“My boiler is leaking. Can someone come today?”
Assistant“Sorry to hear that. May I have the boiler brand and your address?”
Listen to the sample
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