From dental practices to aesthetic centres, outpatient clinics to physiotherapy: Merhallo takes appointment requests 24/7, answers frequently asked questions and puts every call in your dashboard with a summary. It doesn’t diagnose and doesn’t recommend treatment.
Merhallo is answering
Listen to the sample · Appointment request
Problem The phone rings while the receptionist is dealing with the patient in front of them. The caller doesn’t wait.
With Merhallo The assistant picks up, and your receptionist can focus on the patient in front of them.
Problem Most patients call after work or at the weekend, when the clinic is closed.
With Merhallo It takes appointment requests at night and at weekends. Your list is ready in the morning.
Problem A forgotten appointment means an empty chair, and it’s too late to fill it.
With Merhallo It calls the patient before the appointment to confirm, so you hear about cancellations early.
Problem A patient travelling for treatment can’t find anyone who speaks their language.
With Merhallo It speaks more than 20 languages, including German, English, Arabic and Russian.
Problem Prices, the address, accepted insurers: the same questions are answered dozens of times a day.
With Merhallo It answers from the information you add. If you don’t want it to quote prices, it won’t.
Problem The “to call back” list on a scrap of paper is lost by the end of the day.
With Merhallo Every request is logged with a name, phone number and subject. Nobody is forgotten.
Listen to the sample
This recording is a sample call produced with the Merhallo assistant’s voice.
Assistant
Bright Dental, hello!
Customer
I’d like to book a scale and polish.
Assistant
Of course. Which day suits you?
Customer
Thursday afternoon.
Assistant
I’ve noted your request for Thursday at 3 pm. The clinic will call you to confirm.
Outgoing calls are made only to people who have agreed to be contacted, at the times you set.
Enter your business name and pick an industry template. The greeting and the conversation flow come ready-made.
Add your website, your menu or your FAQs. Choose a voice, then talk to it right in your browser.
Forward your line to Merhallo. Let it take every call, or only the ones you can’t answer.
No. The assistant doesn’t diagnose and doesn’t recommend medication or treatment. If it senses an emergency, it directs the caller to emergency services or to the line your clinic has specified.
That’s up to you. If you add your price list, it answers. If you’d rather it didn’t, it says the cost becomes clear after an examination and steers the caller towards an appointment.
Calls are visible only in your account and travel over an encrypted connection. A privacy notice and a data processing agreement are available on every plan.
The assistant takes the request with the date, time and preferred practitioner and puts it in your dashboard; your team confirms. On the Pro and Enterprise plans, a custom connection to your appointment software can be set up.
Takes the booking while your hands are full, and answers questions about services and prices.
Customer“Do you have anything on Saturday for a hair colour?”
Assistant“Saturday at 11 am and 2:30 pm are both free.”
Listen to the sample
Never misses a late-night booking call, and speaks to guests in their own language.
Customer“Haben Sie im Juli ein Doppelzimmer frei?”
Assistant“Gerne. Für welche Daten genau?”
Listen to the sample
Books service appointments and logs faults, taking the make, model and registration.
Customer“My car is due a service. When can you fit me in?”
Assistant“May I take the make and model?”
Listen to the sample
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