Law firms

A prospective client who calls while you’re in court won’t wait.

Merhallo answers callers to your firm 24/7. It takes the type of matter, how urgent it is and the caller’s contact details, and puts the consultation request in your dashboard. It doesn’t give legal opinions; it only listens and records.

Try free for 14 days Try the live demo

Consultation requests 24/7
No legal opinions
Recording and summary

Merhallo is answering

Listen to the sample · Consultation request

0:18

Everyday problems

Six situations that cost law firms clients

Hearings and meetings

Problem While the lawyer is at court, the office phone goes unanswered.

With Merhallo It answers every call, takes the matter and says the lawyer will call back.

The first firm to answer

Problem Someone with a legal problem calls firms one after another and talks to the first one that picks up.

With Merhallo It answers in the first second, and the enquiry is logged before the caller moves on to another firm.

Scattered notes

Problem The note that was taken is incomplete, and the lawyer has to ask the same questions all over again.

With Merhallo The type of matter, the other party, time limits and urgency are taken in the same order every time.

Case status questions

Problem Clients often call to ask “what’s happening with my case?”, and work is interrupted.

With Merhallo It logs the request, and the lawyer calls back at a suitable time, prepared.

Out-of-hours urgency

Problem Matters such as an arrest or a workplace accident don’t wait for office hours.

With Merhallo It answers at night too, takes the situation in detail, and the request lands in your dashboard straight away.

Requests outside your practice areas

Problem Calls about areas the firm doesn’t handle take up time.

With Merhallo It knows your practice areas and politely says when a matter is one you don’t take on.

Sample call

Consultation request

Listen to the sample

0:18

This recording is a sample call produced with the Merhallo assistant’s voice.

Assistant

Harper Law Office, hello!

Customer

I’d like to speak to a lawyer about a tenancy agreement.

Assistant

Of course. Briefly, are you the tenant or the landlord?

Customer

The landlord. My tenant hasn’t paid for two months.

Assistant

Noted. One of our lawyers will call you today for an initial consultation.

What it does

It doesn’t just answer the phone. It makes calls for you too.

On incoming calls

Asks about the type of matter and how urgent it is
Takes a consultation request with a name, phone number and short summary
Explains your practice areas, address and how appointments work
Takes a message from an existing client for their lawyer

On outgoing calls

Calls to confirm the initial consultation appointment
Reminds clients of hearing dates and document deadlines
Calls people waiting to hear from you and takes a suitable time

Outgoing calls are made only to people who have agreed to be contacted, at the times you set.

Live in three steps

1
Create your assistant

Enter your business name and pick an industry template. The greeting and the conversation flow come ready-made.
2
Train it and try it

Add your website, your menu or your FAQs. Choose a voice, then talk to it right in your browser.
3
Connect your number

Forward your line to Merhallo. Let it take every call, or only the ones you can’t answer.

Law firm

Frequently asked questions

No. The assistant doesn’t give legal opinions or promise outcomes. It only listens to the matter, takes the details and says the lawyer will call back.

Recordings are visible only in your account and travel over an encrypted connection. A data processing agreement is available on every plan.

Only if you want it to. By default, it leaves fees to the initial consultation.

The assistant doesn’t advertise and doesn’t make calls to solicit work; it answers people who call your firm and takes notes. Outgoing calls are made only to your existing clients and to people who have asked you to call them back.