Merhallo answers order, delivery and returns calls 24/7. It takes the order number and the request and passes them to your support team as a ready-made ticket. Even if a hundred calls come in during a sale, nobody hears an engaged tone.
Merhallo is answering
Listen to the sample · Late delivery
Problem Most calls to the support line are the same question, and the team can’t get to anything else.
With Merhallo It takes the order number and logs the request, so your team can focus on solving it.
Problem On discount day the line jams, and customers who can’t get through abandon their basket.
With Merhallo It answers every call that comes in at once. There’s no queue.
Problem The terms are explained from scratch to every customer, and wrong information turns into a complaint.
With Merhallo It explains your returns policy the same way, and correctly, every time.
Problem Customers shop in the evening, and ask their questions in the evening too.
With Merhallo It answers at night and at weekends. The request is in front of your team in the morning.
Problem A cash-on-delivery order shipped without confirmation comes back, and the shipping cost is lost.
With Merhallo It calls to confirm the order before it ships, so fewer parcels come back.
Problem You sell abroad, but nobody on the team can offer support in German.
With Merhallo It offers the same quality of support in German, English and more than 20 languages.
Listen to the sample
This recording is a sample call produced with the Merhallo assistant’s voice.
Assistant
Willow & Co., hello!
Customer
My order still hasn’t arrived after three days.
Assistant
Let’s take a look. May I have your order number?
Customer
48213.
Assistant
I’ve opened a ticket. Our support team will call you today.
Outgoing calls are made only to people who have agreed to be contacted, at the times you set.
Enter your business name and pick an industry template. The greeting and the conversation flow come ready-made.
Add your website, your menu or your FAQs. Choose a voice, then talk to it right in your browser.
Forward your line to Merhallo. Let it take every call, or only the ones you can’t answer.
On the standard plans, it takes the order number and the request and passes them to your team. On the Pro and Enterprise plans, it can connect to your order system and give the delivery status during the call.
Yes. It answers calls to your own support number; you just add your shop rules and returns policy as information.
It stays calm, doesn’t interrupt, and takes the problem and contact details. Because the recording and summary are in your dashboard, your team doesn’t have to hear the whole story again.
If you go over the minutes in your plan, extra minutes are billed at the per-minute rate stated in your plan. No surprises.
Answers listing questions and takes viewing appointments, so you don’t lose a prospective buyer.
Customer“Is the three-bedroom flat on your website still for sale?”
Assistant“Yes, the one in Riverside is still available. Would you like to view it?”
Listen to the sample
Listens to people who call your firm, and takes the matter and contact details ready for an initial consultation.
Customer“I’d like to speak to a lawyer about a tenancy agreement.”
Assistant“Of course. Briefly, are you the tenant or the landlord?”
Listen to the sample
Logs the repair request and notes the appliance, brand and address in full.
Customer“My boiler is leaking. Can someone come today?”
Assistant“Sorry to hear that. May I have the boiler brand and your address?”
Listen to the sample
No card required · 30 free minutes · Set up in 5 minutes
