From boutique hotels to holiday resorts, aparthotels to guesthouses: Merhallo answers booking calls 24/7 and takes the dates, number of guests and room preference. German, English, Russian or Arabic, it makes no difference.
Merhallo is answering
Listen to the sample · Booking request in German
Problem A guest calling from abroad, in another time zone, finds nobody at reception.
With Merhallo It picks up in the first second at 3 am too, and takes the request along with the dates.
Problem The caller speaks German, the staff on shift don’t, and the booking is lost.
With Merhallo It detects the caller’s language and speaks it like a native.
Problem In July the line is constantly engaged, and at check-in and check-out time nobody can get to the phone.
With Merhallo It answers every call that comes in at once, so reception can look after guests.
Problem Transfers, parking, breakfast times, pets… The same questions all day.
With Merhallo It answers from the hotel information you add and gives your team their time back.
Problem A guest who can’t get through by phone books through a site that charges commission.
With Merhallo It doesn’t miss guests who call you directly, so the request stays with you, commission-free.
Problem Calls that end without anyone asking for the dates, the number of guests or the children’s ages.
With Merhallo It takes every request in the same order: dates, guests, room type, contact details.
The assistant detects the caller’s language on its own; in this sample it speaks German.
Listen to the sample
This recording is a sample call produced with the Merhallo assistant’s voice.
Assistant
Hotel Mavi, guten Tag!
Customer
Haben Sie im Juli ein Doppelzimmer frei?
Assistant
Gerne. Für welche Daten genau?
Customer
Vom 12. bis 19. Juli, zwei Erwachsene.
Assistant
Notiert. Unser Team meldet sich heute mit dem Angebot.
Outgoing calls are made only to people who have agreed to be contacted, at the times you set.
Enter your business name and pick an industry template. The greeting and the conversation flow come ready-made.
Add your website, your menu or your FAQs. Choose a voice, then talk to it right in your browser.
Forward your line to Merhallo. Let it take every call, or only the ones you can’t answer.
More than 20, including English, German, Turkish, Russian, Arabic and French. It detects the caller’s language in the first sentence, and you can choose a separate voice for each language.
It answers from the price and room information you add. For firm availability and a quote, it takes the request and says your team will get back to the guest.
On the standard plans, requests arrive in your dashboard. On the Pro and Enterprise plans, a custom connection to your reservation system can be set up.
Yes. You can forward the line to Merhallo during the hours you choose, or only for the calls you can’t answer.
Books service appointments and logs faults, taking the make, model and registration.
Customer“My car is due a service. When can you fit me in?”
Assistant“May I take the make and model?”
Listen to the sample
Handles order, delivery and returns queries, and the line doesn’t jam during sales campaigns.
Customer“My order still hasn’t arrived after three days.”
Assistant“Let’s take a look. May I have your order number?”
Listen to the sample
Answers listing questions and takes viewing appointments, so you don’t lose a prospective buyer.
Customer“Is the three-bedroom flat on your website still for sale?”
Assistant“Yes, the one in Riverside is still available. Would you like to view it?”
Listen to the sample
No card required · 30 free minutes · Set up in 5 minutes
