Out-of-hours bookings
Customers can leave an appointment request in the evening or on a Sunday.
Appointments and reservations
Your appointment book shouldn’t wait for someone to pick up.
Merhallo answers appointment and reservation calls 24/7. It takes the service, day, time and party size, and puts the request in your dashboard. If you like, it also calls ahead of the appointment to confirm.
- Appointment requests 24/7
- Confirmation and reminder calls
- No double bookings
Incoming call
Bright Dental, hello!
I’d like to book a scale and polish.
Of course. Which day suits you?
Thursday afternoon.
I’ve noted your request for Thursday at 3 pm. The clinic will call you to confirm.
Appointment request taken
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How it works
Live in three steps
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Describe your services
Which services, which days, for whom: pick a template and complete it with your own details.
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The assistant takes the request
It asks for the day, time, party size and any special notes, and says that confirmation will come from you.
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You confirm
The request lands in your dashboard. You have the final say, and nothing gets double-booked.
What you gain
Every empty slot is a call that went unanswered.
When your hands are full
While you’re with a customer, the phone is answered and the request is taken.
Fewer no-shows
A confirmation call before the appointment means fewer empty slots.
Preferences noted
A preferred specialist, practitioner, table or room is recorded separately.
Price and duration questions
It answers from the service list you add, then offers an appointment.
Calendar connection
On the Pro and Enterprise plans, a custom connection to your appointment system can be set up.
Industries that use it most
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Clinics and healthcare
Takes appointment requests and speaks to international patients in their own language.
Customer“I’d like to book a scale and polish.”
Assistant“Of course. Which day suits you?”
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Appointments
Multilingual patients
Pre-visit information
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Beauty salons and hairdressers
Takes the booking while your hands are full, and answers questions about services and prices.
Customer“Do you have anything on Saturday for a hair colour?”
Assistant“Saturday at 11 am and 2:30 pm are both free.”
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Appointments
Price questions
Preferred stylist
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Auto repair and car dealers
Books service appointments and logs faults, taking the make, model and registration.
Customer“My car is due a service. When can you fit me in?”
Assistant“May I take the make and model?”
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Service appointments
Fault reports
Test drives
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Appointments and reservations
Frequently asked questions
The assistant takes the appointment as a request and says that confirmation will come from you, so nothing clashes.
On the standard plans, requests arrive in your dashboard. On the Pro and Enterprise plans, a custom connection to your appointment software can be set up.
Yes. It notes the caller’s name, current appointment and new preference, and passes them to your team.
Other solutions
See all solutionsMerhallo takes the bookings. You get on with your work.
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