Boilers, air conditioning, home appliances, lifts, electrics, plumbing: Merhallo answers repair calls 24/7. It takes the appliance, brand, problem and address, and puts the service request in your dashboard.
Merhallo is answering
Listen to the sample · Boiler repair
Problem The engineers are out at customers’ addresses, and there’s nobody in the office to answer the phone.
With Merhallo It answers every call and logs the job, so your team sees new work while they’re on the road.
Problem Boilers on the first cold day, air conditioning on the first hot one: the line jams within a day.
With Merhallo It answers every call that comes in at once, with no waiting.
Problem An engineer who sets off with a note saying “boiler not working” turns up with the wrong part.
With Merhallo It asks for the brand, model, error code and full address every time.
Problem A water leak or a home with no heating won’t wait until morning, so the caller goes to another company.
With Merhallo It answers at night too, takes the request in detail, and it lands in your dashboard straight away.
Problem The customer calls again and again to find out the arrival time.
With Merhallo It calls the customer before the appointment to confirm the arrival time.
Problem Calling customers whose annual service is due always gets put off.
With Merhallo It calls customers who are due a service and takes a suitable day.
Listen to the sample
This recording is a sample call produced with the Merhallo assistant’s voice.
Assistant
Reliable Home Services, hello!
Customer
My boiler is leaking. Can someone come today?
Assistant
Sorry to hear that. May I have the boiler brand and your address?
Customer
It’s a Vaillant, 12 Park Road.
Assistant
I’ve opened a repair ticket. Our team will call you shortly to confirm the visit time.
Outgoing calls are made only to people who have agreed to be contacted, at the times you set.
Enter your business name and pick an industry template. The greeting and the conversation flow come ready-made.
Add your website, your menu or your FAQs. Choose a voice, then talk to it right in your browser.
Forward your line to Merhallo. Let it take every call, or only the ones you can’t answer.
If you add your fixed call-out fee, it does. It doesn’t invent prices for parts and labour; it says the engineer will assess the job on site.
Yes. You add your service areas, and it politely lets callers know when an address falls outside them.
Requests arrive in your dashboard, which your team can also open on their phones. On the Pro and Enterprise plans, a custom connection to your service software can be set up.
No. The assistant describes your business the way you’ve described it, and doesn’t claim that you’re an authorised service centre.
Answers the phone when service is at its busiest, and takes reservations and takeaway orders.
Customer“Two lamb wraps and a lemonade, for delivery please.”
Assistant“Mr Shaw, to 12 Mill Lane again?”
Listen to the sample
Takes appointment requests and speaks to international patients in their own language.
Customer“I’d like to book a scale and polish.”
Assistant“Of course. Which day suits you?”
Listen to the sample
Takes the booking while your hands are full, and answers questions about services and prices.
Customer“Do you have anything on Saturday for a hair colour?”
Assistant“Saturday at 11 am and 2:30 pm are both free.”
Listen to the sample
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