Peak-time overflow
When the line is busy, calls go to the assistant, not on hold.
Call answering
Every time the phone rings, someone answers.
A missed call is often a customer who goes to another business. Merhallo answers all your calls, or only the ones you can’t take, in the first second. It takes the request and puts it in your dashboard.
- Answered in the first second
- Or only the calls you can’t take
- Your number stays the same
Incoming call
Reliable Home Services, hello!
My boiler is leaking. Can someone come today?
Sorry to hear that. May I have the boiler brand and your address?
It’s a Vaillant, 12 Park Road.
I’ve opened a repair ticket. Our team will call you shortly to confirm the visit time.
Repair ticket opened
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How it works
Live in three steps
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Forward your line
You forward your existing number to Merhallo. Your customers call the same number.
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Set the rule
Every call, or only the ones that come in when you’re busy or closed? You choose.
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Requests in your dashboard
Who called, what they wanted, what was said: all in front of you, with a recording and a summary.
What you gain
A missed call is a missed customer.
Out of hours
Requests that come in while you’re closed are lined up in your dashboard in the morning.
No keypad menus
Callers don’t have to “press 1”. They just talk.
Complete details
Name, phone number and request are taken in the same order on every call.
Multilingual answering
It answers international callers in their own language.
Campaigns and peak season
Even when calls surge all at once, the line doesn’t jam.
Industries that use it most
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Hotels and accommodation
Never misses a late-night booking call, and speaks to guests in their own language.
Customer“Haben Sie im Juli ein Doppelzimmer frei?”
Assistant“Gerne. Für welche Daten genau?”
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Reservations
20+ languages
Night shift
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Auto repair and car dealers
Books service appointments and logs faults, taking the make, model and registration.
Customer“My car is due a service. When can you fit me in?”
Assistant“May I take the make and model?”
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Service appointments
Fault reports
Test drives
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Field service and repairs
Logs the repair request and notes the appliance, brand and address in full.
Customer“My boiler is leaking. Can someone come today?”
Assistant“Sorry to hear that. May I have the boiler brand and your address?”
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Repair tickets
Appliance and address
Visit confirmation
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Call answering
Frequently asked questions
No. You forward your existing landline, mobile or business number. If you prefer, we’ll give you a new number too.
Between 2 and 10 simultaneous calls, depending on your plan. On the Enterprise plan the limit is set to fit your needs.
It doesn’t make things up. It takes the caller’s name, number and question and leaves a note in your dashboard so your team can call back.
Other solutions
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AI receptionist
A virtual receptionist that works 24/7 for your business.
Opt-in outbound calls
Appointment confirmations, reminders and callbacks.
Appointments and reservations
Takes the request and records the day, time and notes in full.
Phone ordering
Takes delivery orders and confirms the address.
Let Merhallo take your next call.
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