Auto repair and car dealers

The mechanic is under the car, and the phone keeps ringing.

Independent garages, authorised service centres, tyre shops, car dealers: Merhallo answers servicing and breakdown calls. It takes the make, model, registration and the problem, and puts the appointment request in your dashboard.

  • Service appointments
  • Make, model, registration
  • Several calls at once
Auto repair and car dealers Merhallo is answering

Listen to the sample · Service appointment

0:17
Everyday problems

Six moments when garages lose work

01

Hands covered in oil

Problem The phone rings while the mechanic is at the lift. Stopping work costs you, and so does not answering.

With Merhallo The assistant takes the call, and your mechanic carries on without interruption.

02

Missing details

Problem A call that ends at “my car is making a noise”: no model, no registration.

With Merhallo It asks for the make, model, year, registration and the problem every time.

03

“How’s my car getting on?”

Problem The customer calls three times a day to ask about their car.

With Merhallo When the car is ready, it calls the customer on your behalf to let them know.

04

Out of hours

Problem A driver who breaks down in the evening calls and reaches no one.

With Merhallo It answers 24/7, takes the location and the fault, and the request lands in your dashboard straight away.

05

Service due

Problem Nobody has time to call the customers whose regular service is due.

With Merhallo It calls customers who are due a service and takes their appointment request.

06

Car listings

Problem A buyer sees the listing and calls, but the salesperson is out on a test drive.

With Merhallo It gives the vehicle details and takes a day and time for a test drive.

Sample call

Service appointment

Listen to the sample

0:17

This recording is a sample call produced with the Merhallo assistant’s voice.

Assistant

Miller’s Garage, hello!

Customer

My car is due a service. When can you fit me in?

Assistant

May I take the make and model?

Customer

A 2019 Corolla, for the 15,000 km service.

Assistant

I’ve booked you in for Tuesday at 9:30 am. The garage will confirm.

What it does

It doesn’t just answer the phone. It makes calls for you too.

On incoming calls
  • Takes appointment requests for servicing and repairs
  • Records the make, model, year and registration
  • Answers questions about opening hours, the address and services
  • Handles test-drive and listing enquiries
On outgoing calls
  • Calls customers to let them know their car is ready
  • Calls customers who are due a regular service to remind them
  • Makes a follow-up satisfaction call after a service

Outgoing calls are made only to people who have agreed to be contacted, at the times you set.

Live in three steps

  1. 1

    Create your assistant

    Enter your business name and pick an industry template. The greeting and the conversation flow come ready-made.

  2. 2

    Train it and try it

    Add your website, your menu or your FAQs. Choose a voice, then talk to it right in your browser.

  3. 3

    Connect your number

    Forward your line to Merhallo. Let it take every call, or only the ones you can’t answer.

Auto repair

Frequently asked questions

If you add fixed-price jobs such as a regular service or a tyre change, it quotes them. It doesn’t invent a price for a fault; it takes the details and says your mechanic will call back.

It takes the location, the vehicle and the phone number, and the request lands in your dashboard as soon as the call ends. You decide which on-call number it gives out for emergencies.

You can set up a separate assistant and number for each branch and follow every call from a single dashboard.

Yes. On your behalf, it calls customers who have agreed to be contacted, reminds them their service is due and takes the appointment request.

Other industries

See all industries

E-commerce

Handles order, delivery and returns queries, and the line doesn’t jam during sales campaigns.

Customer“My order still hasn’t arrived after three days.”

Assistant“Let’s take a look. May I have your order number?”

Listen to the sample

0:13
Delivery queries Return requests Order confirmation
Explore this industry

Real estate agencies

Answers listing questions and takes viewing appointments, so you don’t lose a prospective buyer.

Customer“Is the three-bedroom flat on your website still for sale?”

Assistant“Yes, the one in Riverside is still available. Would you like to view it?”

Listen to the sample

0:17
Listing questions Viewing appointments Lead screening
Explore this industry

Law firms

Listens to people who call your firm, and takes the matter and contact details ready for an initial consultation.

Customer“I’d like to speak to a lawyer about a tenancy agreement.”

Assistant“Of course. Briefly, are you the tenant or the landlord?”

Listen to the sample

0:18
Initial consultation Appointments Confidentiality
Explore this industry

Let the mechanics get on with the job. Merhallo has the phone.

No card required · 30 free minutes · Set up in 5 minutes

Chat on WhatsApp