Restaurants and cafés

Who picks up the phone while you’re at the stove?

The waiters are at the tables, the chef is at the stove, the till is busy. Merhallo answers reservation and takeaway calls 24/7. It takes the party size, time, address and any notes in full and puts them in your dashboard.

  • Reservations 24/7
  • Several calls at once
  • Recognises returning customers
Restaurants and cafés Merhallo is answering

Listen to the sample · Delivery order

0:14
Everyday problems

Six moments when a restaurant’s phone goes unanswered

01

Peak service

Problem On a Friday night with a full dining room, the phone rings for minutes and nobody can get to it.

With Merhallo It answers every call that comes in at once, so your team stays on the floor.

02

The takeaway line

Problem In the noise, the address is misheard and an item is left off the order.

With Merhallo It reads the order back item by item and confirms a returning customer’s address.

03

Closed hours

Problem A guest who calls in the morning or late at night reaches no one and rings another place.

With Merhallo It takes reservation requests while you’re closed. They’re waiting in your dashboard in the morning.

04

Menu and allergen questions

Problem “Do you have gluten-free options?” “Is there parking?” Questions like these interrupt service.

With Merhallo It answers from the menu and venue details you add. It doesn’t make up what it doesn’t know; it takes a note.

05

Groups and special occasions

Problem A request for a big birthday or a company dinner gets forgotten in the rush.

With Merhallo It collects the date, party size and special requests and passes them to you with a summary.

06

International guests

Problem A tourist calls, the person on the phone doesn’t speak the language, and the booking is lost.

With Merhallo It detects the caller’s language and speaks more than 20 languages with the same fluency.

Sample call

Delivery order

Listen to the sample

0:14

This recording is a sample call produced with the Merhallo assistant’s voice.

Assistant

The Olive Table, hello!

Customer

Two lamb wraps and a lemonade, for delivery please.

Assistant

Mr Shaw, to 12 Mill Lane again?

Customer

Yes, same address.

Assistant

Your order is in. It’ll be at your door in about 35 minutes.

What it does

It doesn’t just answer the phone. It makes calls for you too.

On incoming calls
  • Takes reservations and takeaway orders
  • Answers questions about the menu, allergens and opening hours
  • Greets returning customers by name and confirms their address
  • Handles several calls at once at peak times
On outgoing calls
  • Calls the day before to confirm a reservation
  • Returns missed calls
  • Makes a follow-up satisfaction call after an order

Outgoing calls are made only to people who have agreed to be contacted, at the times you set.

Live in three steps

  1. 1

    Create your assistant

    Enter your business name and pick an industry template. The greeting and the conversation flow come ready-made.

  2. 2

    Train it and try it

    Add your website, your menu or your FAQs. Choose a voice, then talk to it right in your browser.

  3. 3

    Connect your number

    Forward your line to Merhallo. Let it take every call, or only the ones you can’t answer.

Restaurant

Frequently asked questions

Yes. It takes the items, quantities, address and payment preference, then reads the order back for confirmation. The order appears in your dashboard as soon as the call ends; with a compatible setup it can also be sent straight to your order screen.

It doesn’t make things up. It only works with the menu and information you add. When it isn’t sure, it takes a note from the caller and passes it to your team.

No. Your guests call the same number; you forward the line to Merhallo. If you prefer, the assistant only takes the calls you can’t answer.

The assistant takes the reservation as a request and says that confirmation will come from you. The final decision is always yours.

Other industries

See all industries

Clinics and healthcare

Takes appointment requests and speaks to international patients in their own language.

Customer“I’d like to book a scale and polish.”

Assistant“Of course. Which day suits you?”

Listen to the sample

0:13
Appointments Multilingual patients Pre-visit information
Explore this industry

Beauty salons and hairdressers

Takes the booking while your hands are full, and answers questions about services and prices.

Customer“Do you have anything on Saturday for a hair colour?”

Assistant“Saturday at 11 am and 2:30 pm are both free.”

Listen to the sample

0:15
Appointments Price questions Preferred stylist
Explore this industry

Hotels and accommodation

Never misses a late-night booking call, and speaks to guests in their own language.

Customer“Haben Sie im Juli ein Doppelzimmer frei?”

Assistant“Gerne. Für welche Daten genau?”

Listen to the sample

0:15
Reservations 20+ languages Night shift
Explore this industry

Keep the dining room full and the phone answered.

No card required · 30 free minutes · Set up in 5 minutes

Chat on WhatsApp