Real estate agencies

While you’re showing a property, the buyer who calls shouldn’t go to another agency.

Merhallo answers listing calls 24/7. It takes which listing the call is about, the budget and a suitable day for a viewing, and passes them to your agent as a ready-made lead.

  • Listing information
  • Viewing appointments
  • Lead pre-screening
Real estate agencies Merhallo is answering

Listen to the sample · Viewing request

0:17
Everyday problems

Six moments when real estate agencies lose a client

01

The phone rings while you’re out

Problem A new buyer calls while the agent is showing a property. By the time the agent calls back, the buyer has found someone else.

With Merhallo It picks up in the first second, gives the listing details and takes a day for a viewing.

02

The same questions

Problem “Can I get a mortgage on it?” “How much are the service charges?” Asked again and again for every listing.

With Merhallo Add your listing details and let it answer. It leaves the negotiating to you.

03

Callers who aren’t serious

Problem Half the day goes on people who only want to know the price.

With Merhallo It asks about budget, timing and needs, and gives you a summary of the leads who are ready.

04

Evenings and weekends

Problem Listings get the most attention out of hours, when the office is closed.

With Merhallo It answers on Sunday night too. Your viewing list is ready on Monday morning.

05

Keeping owners updated

Problem Calling property owners regularly with an update always gets put off.

With Merhallo It calls property owners on your behalf and asks where things stand.

06

International buyers

Problem An investor calling from abroad runs into the language barrier.

With Merhallo It speaks more than 20 languages, including English, German, Arabic and Russian.

Sample call

Viewing request

Listen to the sample

0:17

This recording is a sample call produced with the Merhallo assistant’s voice.

Assistant

Atlas Realty, hello!

Customer

Is the three-bedroom flat on your website still for sale?

Assistant

Yes, the one in Riverside is still available. Would you like to view it?

Customer

Yes, Saturday afternoon works for me.

Assistant

I’ve noted a viewing request for Saturday at 2 pm. Our agent will call you to confirm.

What it does

It doesn’t just answer the phone. It makes calls for you too.

On incoming calls
  • Answers listing questions from the information you add
  • Takes a day and time request for a viewing
  • Notes the buyer’s budget and needs
  • Records an owner’s request to sell or let
On outgoing calls
  • Calls a prospective buyer within minutes of them filling in a form
  • Confirms the viewing appointment the day before
  • Calls past clients to tell them about new listings

Outgoing calls are made only to people who have agreed to be contacted, at the times you set.

Live in three steps

  1. 1

    Create your assistant

    Enter your business name and pick an industry template. The greeting and the conversation flow come ready-made.

  2. 2

    Train it and try it

    Add your website, your menu or your FAQs. Choose a voice, then talk to it right in your browser.

  3. 3

    Connect your number

    Forward your line to Merhallo. Let it take every call, or only the ones you can’t answer.

Real estate

Frequently asked questions

No. It shares the listed price and the information you add, and leaves negotiation and offers to the agent.

Yes. You can add your listings as text, a file or a web page. The assistant works out which listing is being asked about and answers accordingly.

Yes. On your behalf, it calls leads who have agreed to be contacted, asks about their needs and budget, and takes a viewing request from those who are a fit.

When it takes a request, the assistant notes the relevant agent or area. All calls are collected in a single dashboard.

Other industries

See all industries

Law firms

Listens to people who call your firm, and takes the matter and contact details ready for an initial consultation.

Customer“I’d like to speak to a lawyer about a tenancy agreement.”

Assistant“Of course. Briefly, are you the tenant or the landlord?”

Listen to the sample

0:18
Initial consultation Appointments Confidentiality
Explore this industry

Field service and repairs

Logs the repair request and notes the appliance, brand and address in full.

Customer“My boiler is leaking. Can someone come today?”

Assistant“Sorry to hear that. May I have the boiler brand and your address?”

Listen to the sample

0:18
Repair tickets Appliance and address Visit confirmation
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Restaurants and cafés

Answers the phone when service is at its busiest, and takes reservations and takeaway orders.

Customer“Two lamb wraps and a lemonade, for delivery please.”

Assistant“Mr Shaw, to 12 Mill Lane again?”

Listen to the sample

0:14
Reservations Takeaway orders Menu questions
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No prospective buyer left unanswered.

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